In-app guidance built for utility operations.
WalkAbout embeds step-by-step walkthroughs directly inside SAP IS-U / S/4HANA Utilities, Oracle CC&B, Maximo, and every system your team touches — so adoption happens on day one, not day ninety.
Built by a team with 30 years in Energy & Utilities
Sound familiar?
Every utility faces these adoption challenges. Most solve them with more training. We solve them with in-app guidance.
CIS & ERP Migrations
Rolled out SAP IS-U / S/4HANA Utilities or Oracle CC&B but adoption is stuck at 30%. Users revert to old workflows or call the help desk.
Aging Workforce
Experienced staff retiring. New hires need to learn complex systems fast — without a six-week classroom course.
Compliance & Safety
NERC, FERC, and state regulators demand auditable processes. Tribal knowledge isn’t an audit trail.
Support Ticket Spikes
Every system upgrade triggers a wave of tickets. Training docs are outdated before the ink dries.
Low Feature Adoption
You paid $5M for the new OMS but teams only use 20% of the features. The ROI case is falling apart.
SOPs Nobody Reads
Standard operating procedures live in SharePoint. They’re 40 pages long and nobody opens them.
Works on the systems you already run
WalkAbout overlays on any web application — no code changes, no IT project. Install the SDK or use the Chrome extension.
Built for results that matter to utilities
Expected outcomes based on industry benchmarks for in-app guidance deployment
Four tools, one platform
Everything you need to guide users through any utility workflow — from simple tooltips to intelligent decision trees.
Step-by-Step Walkthroughs
Linear guides with callouts anchored to every field, button, and menu. Walk users through CIS billing, OMS dispatch, or any process — live inside the app.
Intelligent ActionBots
Branching decision trees that adapt to the user’s context. “Is this a residential or commercial account?” — the bot guides them down the right path.
Contextual Tooltips & Announcements
Hover hints on confusing fields, banners for system updates, and slide-out notifications — always in context, never a popup wall.
Utility Template Packs
Pre-built walkthrough templates for SAP IS-U / S/4HANA Utilities, Oracle CC&B, and Maximo. Import, customize selectors, and publish — guides ready in hours, not weeks.
Built for the people who drive adoption
Whether you own training, IT, operations, or compliance — WalkAbout gives you the tools to make software adoption stick.
“Stop rebuilding training every time SAP gets an update.”
“You deployed the CIS. Now make sure your team actually uses it.”
“Replace the SOP binder with guides that run inside the app.”
“Every click auditable. Every process followed. Every time.”
Built by someone who's been in your shoes
WalkAbout was created by a team with 30 years of hands-on experience in the energy and utility industry. We've lived through the CIS migrations, the OMS rollouts, the SAP upgrades — and the adoption struggles that come with every one of them.
We built WalkAbout because we knew there had to be a better way than outdated training manuals and overloaded help desks. This isn't a generic tool repurposed for utilities — it's purpose-built for the systems and workflows you run every day.
Ready to guide your utility workforce?
Join the utilities that have stopped losing money to slow adoption, costly retraining, and avoidable compliance gaps.